Shipping and Return Policy

RETURNING DAMAGED / DEFECTIVE ITEMS In cases of damage or defect, the return process can often be expedited by providing a digital image emailing of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer. If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to for inspection before a determination can be made as to the state of the product. WHO COVERS THE RETURN SHIPPING COST? will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a representative to be defective. HOW TO RETURN AN ITEM 1. Contact Customer Support to request a return 800-849-1727. You must make this request within 20 days of receiving the shipment. 2. Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.